Corporate documents

Santander Bank Polska S.A. applies ethical principles described in the General Code of Conduct. The new Code settles norms of behaviour and constitutes an important cultural factor in the organization. When making business decisions the Bank follows not only law requirements or regulators expectations, but also adopted ethical standards.

Santander Bank Polska S.A. informs that in accordance with the Whistleblower Protection Act of 14 June 2024, the following methods are established for Whistleblowers to submit reports of violations of the law obtained in the context related to work within the scope specified by the aforementioned Act and the Internal Reporting Procedure (Whistleblower Protection):

1. via email to sygnalista@santander.pl
2. via letter sent by traditional mail b. sent to the Bank’s compliance unit at following address: b. Komórka ds. zgodności, ul. Kolorowa 10, 60-198 Poznań, with a note: “ETYKA - POUFNE”,
3. letter sent by traditional mail to the Member of the Management Board in charge of the Compliance and Financial Crime Prevention Division (reports concerning an employee of the compliance unit) or the Chairman of the Supervisory Board (report concerning the President or Member of the Management Board) - at the following address: al. Jana Pawła II 17; 00-854 Warszawa, with a note "DO RĄK WŁASNYCH - ETYKA - POUFNE”.

Whistleblowers i.e. persons authorized to report violations under the Act, are in particular: employees, including temporary employees; persons performing work on a basis other than an employment relationship, including a civil law contract; entrepreneurs; procurators; shareholders or partners; members of the Bank's body; persons performing work under the supervision and management of a contractor, subcontractor or supplier; interns; volunteers; persons participating in recruitment.

Breaches of the laware understood as actions or omissions that are unlawful or aimed at circumventing the law, concerning:

1. corruption;
2. public procurement;
3. services, products and financial markets;
4. prevention of money laundering and terrorism financing;
5. products’ safety and compliance with relevant requirements;
6. security of transport;
7. preservation and protection of the environment;
8. radiological protection and nuclear safety;
9. food and feed safety;
10. animal health and well-being;
11. public health;
12. consumer protection;
13. protection of privacy and personal data;
14. ITC and network security;
15. financial interests of the European Union, Poland’s State Treasury or local government units;
16. EU’s internal market regulations, including those concerning competition, state aid and corporate taxation;
17. constitutional freedoms and rights of man and citizen – arising in the relationship between the individual and public authorities and not related to the areas indicated in points 1-16.

Detailed information can be found in the Internal reporting procedure (whistleblower protection).
 

After the entry into force of the Act on the Protection of Whistleblowers for public entities, channels appropriate for external reports will be indicated.

Regardless of the Internal reporting procedure (whistleblower protection), the Bank provides vendors and customers  with a channel for reporting violations of law, internal regulations and ethical standards, other than complaints: e-mail box etyka@santander.pl.
(in the case of complaints, i.e. reservations regarding services provided by the Bank, the appropriate channels are indicated under the link: Complaints for Individual Customers - Santander)