Santander Bank Polska SA, with its registered office in Warsaw, address: al. Jana Pawła II 17, 00-854 Warsaw, entered to the Registry of Businesses of the National
Court Register under KRS 0000008723 kept by the District Court for the city Warsaw, 13th Business Division, REGON930041341, NIP 896 000 56 73, with paid up share
capital of PLN 1 021 893 140.
Dear All,
2024 was a year of fast growth for Santander Bank Polska Group. We continued to fulfill our purpose of helping people and
businesses prosper. Our financial position, both in terms of capital and liquidity, remains strong and stable, and our profits
provide the base for further work on the Group’s strategic and business goals.
We have embarked on a new strategy for 2024–2026: “We Help You Achieve More”. The strategy has three key pillars:
Total Experience, Total Digitalisation and Total Responsibility. We seek to build the best experience and create positive
emotions among customers and employees. We also strive to accelerate our digital transformation. We act in accordance
with our values, the highest ethical standards, and sustainable development goals. We are confident that this is the best
way to maximise shareholder value and achieve our ambition of being the most profitable bank in Poland. We trust that
customer satisfaction and employee engagement are key to our financial success.
The presented achievements prove that we are on the right strategic path. We intend to stay the course in the following
years to reach our ambitious goals. We can already boast good customer and employee satisfaction ratings as measured
by NPS and eNPS. Moreover, we successfully leverage our capital strength to support our customers, also in their energy
transition. This way, we contribute to positive social and economic change.
At Santander Bank Polska, we constantly enhance service quality and functionality of digital channels, and have introduced
new solutions to improve user experience.
But there is more than that. Investments in cutting-edge technologies such as artificial intelligence, machine learning and
process automation position us as an innovation leader in the financial sector who effectively responds to the fast-evolving
market needs. Importantly, our approach to artificial intelligence is built on responsibility, transparency and security.
This allows us to continuously build and maintain the trust of our customers.
2024 was a breakthrough year in terms of progressing our sustainability agenda. Our intention was to ensure that we
implement the highest standards for all our stakeholders – customers, employees, shareholders and local communities.
We have increased cash and mortgage lending volumes in the retail segment. We have accelerated digital transformation,
recording double-digit growth in the number of mobile app users and record sales in the digital channel. We have launched
new products, including a personalised deposit offer, Visa Bonus credit card and a simple eLoan.
Santander Bank Polska puts a high premium on maintaining superior relationships with business, corporate and private
banking customers. Our ambition is to be their bank of first choice and to achieve the highest market share.
Our relationship-building and acquisition activities have already resulted in satisfactory growth rates with record business
volumes, which were growing much faster than the market last year.
2024 was also a very successful year for our subsidiaries. Santander Consumer Bank has consistently pursued its business
strategy to become one of the leaders in durables and mobility financing in the Polish consumer finance market. It improved
Santander Bank Polska SA, with its registered office in Warsaw, address: al. Jana Pawła II 17, 00-854 Warsaw, entered to the Registry of Businesses of the National
Court Register under KRS 0000008723 kept by the District Court for the city Warsaw, 13th Business Division, REGON930041341, NIP 896 000 56 73, with paid up share
capital of PLN 1 021 893 140.
its effectiveness and implemented modern solutions that are important for customers, partners and employees.
At the same time, it deployed technologies and IT solutions supporting digital transformation processes.
With its 25-year market experience, Santander TFI gained the trust of nearly 243k customers. As a result, its assets under
management increased to more than PLN 24bn.
Another Group member, Santander Factoring, implemented a number of business and technology changes conducive to
further transformation and business expansion. In turn, Santander Leasing, which also celebrated its 25th anniversary,
invariably helped customers both in business development and in sustainable transformation. In effect, every second
electric car financed by the subsidiary benefited from the government’s “My Electric Car” programme, and its portfolio of
“green assets” grew to all-time highs.
We are also proud of our many social activities, including educational projects – Finansiaki and Santander Open Academy –
and cybersecurity initiatives. The Santander Bank Polska Foundation together with our customers donated more than
PLN 1.5m to pediatric oncology and PLN 1.5m to help flood victims in the south of Poland.
Our efforts earned us high ratings in NPS surveys and in the Euromoney Global Private Banking 2024 Awards ranking.
We were recognised as: Golden Bank, Poland's Best International Private Bank, Poland's Best for Next-Gen and Poland's
Best for Investment Research. For the fourth time in a row, we also won the title of The Best Bank for Companies in the
prestigious ranking by Forbes. In addition, we were awarded as The Best Bank for SMEs by Euromoney.
In 2025, we will relentlessly pursue our strategy and mission. We will be actively engaged in the technological evolution,
implementing innovations that lie at the core of modern banking. Sustainability, including the financing of economic
transformation, will be high on our agenda. We will also adapt our offering to meet the growing expectations of our
customers, focusing on convenience, security and customer experience. I believe that these efforts will cement our role
as an organisation that shapes the future of banking in Poland and sets the highest market standards.
I would like to thank our shareholders and customers for their trust, and our employees for their professionalism
and commitment.
Michał Gajewski
President of the Management Board of Santander Bank Polska S.A.
The original polish document is signed with a qualified electronic signature